This paper responds to two observations regarding current government service delivery. First, despite reasonable efforts to improve the design of forms and to establish single points of contacts in the course of one-stop-shops, citizens still perceive forms as cumbersome. Second, citizens expect governments to act more proactively by initiating rel...
To conduct their business, organizations are nowadays challenged to handle huge amount of information from heterogeneous sources. Novel technologies can help them dealing with this delicate assignment. In this paper we describe an approach to document clustering and outlier detection that is regularly used to organize and summarize knowledge stored...
In spite of the fact that sub-Saharan African countries have undergone political transitions and experience new form of governance, the region is still battling with socio–economic challenges. The persistent socio-economic problem is attributable to the governance styles of electoral democracies that are not guided by democratic values and principl...
Organizations are expected to adapt within a short time to deal with changes that might become disruptive if not adequately dealt with. Yet many organizations are unable to adapt effectively or quickly due to the established institutional arrangements and patterns of decision-making and governance. Adaptive governance should enhance the capacity of...
Purpose: The purpose of this paper is to examine the challenges that arise when introducing an electronic identification (eID) card for professional use in a health-care setting. Design/methodology/approach: This is a case study of an eID implementation project in healthcare. Data were collected through interviews with key actors in a project team ...
Since the emergence of Public choice theory, New Public Management and Re-inventing government in 1990s, governments around the world are attempting to improve the system of public service delivery. The Information age and its rapid stride in the 2000s facilitated the re-invention of governments and prepare them to serve the needs of a diverse soci...
Governments are often putting their efforts in the operation and execution of existing services without having the means to innovate. Ambidexterity is the ability to operate existing services and to innovate at the same time Ambidexterity is a concept originating from organizational studies in the private sector and is hardly used in the public sec...
This paper goes back to the origins of e-government concept and its definition, characteristics and related issues. Then, putting the accent of IS evaluation stream, this paper provides a description of assessment approaches concerning e-government applications. Building on Prat et al. (2015) taxonomy of IS artifacts' evaluation, this paper explore...
Published in Electronic Markets
Since the 1980s, the development of information and communication technologies (ICTs) has greatly changed people’s modes of production and lifestyle, and it has also had a significant influence on traditional social structures. Microblogs – a type of social media application such as Twitter or Weibo – have served as an important platform for networ...
