A typical e-Government project will undergo an impact assessment several times in its lifecycle. An important aspect of impact assessment is to measure benefits from the project, especially to the end-users. Often, when these benefits are measured, projects have positive scores, but when it comes to voluntary adoption of e-Government project on a l...
Published in Advances in Tourism, Technology and Systems
In this study, we analyse the quality of Portuguese public online service provided in the Finance Portal by Tax Administration and its evolution across the last decade. For that purpose, we focus on the five SERVQUAL online dimensions and convenience dimension. In addition, we examine if they are determinants of the users’ satisfaction based on the...
Abstract The article aims to analyze the impact of the digitalization of Public Administration activities, labeled Electronic Government, on the ability to fulfill fundamental social rights. It adopts as a base the concept of digital invisibility, defined as the inability to have access to the digital government, mainly based on empirical data to a...
10.1111/1467-8500.12439 / Australian Journal of Public Administration
Objective of the Study: This paper reviews the studies of e-government adoption in developing nations to come up with the factors that influence e-government adoption.Methodology/Approach: Secondary data was collected from the findings of other researches. Systematically, two reputable databases; Scopus and IEEE Explore were searched to retrieve st...
Digitalization and e-services are a hot topic within the Swedish municipalities today. There are a lot of discussions about how the municipalities can improve their services with the help of digital tools. However, the one thing that is often missed is what the citizens or end users' needs and want from a service. Through a mixed method approach, t...
In Austria, standard A6241-2 created the normative basis for the exchange of model-based data in building construction and civil engineering in 2015. This technology - known internationally as Building Information Modelling (BIM) - is an essential building block for the digitization of the construction industry and has an impact on all those involv...
Nowadays, electronic government (E-gov) plays an increasingly important role to provide policy information and offer government services. Hence, the quality of E-gov services and the public experience with the E-gov applications have received increasing attention from both the government and society. This work is thusly intended to study the design...
The article aims to analyze the impact of the digitalization of Public Administration activities, labeled Electronic Government, on the ability to fulfill fundamental social rights. It adopts as a base the concept of digital invisibility, defined as the inability to have access to the digital government, mainly based on empirical data to access the...
