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Does tourism contribute significantly to the Greek economy? A multiplier analysis

Published in European Journal of Tourism, Hospitality and Recreation

Tourism is one of the growing service sectors in Greece. In 2014, the direct and indirect contribution of the Greek tourism industry to total GDP and employment reached 17.3% and 19.2%, respectively (WTTC, 2015). As the economic importance of the tourism industry is growing among the policymakers and researchers, the objective of this paper is to a...

Cultural Tourism

Published in European Journal of Tourism, Hospitality and Recreation

Customer delight: perception of hotel spa consumers

Published in European Journal of Tourism, Hospitality and Recreation

Delighted customers are those whose expectations have been exceeded by the service provider. Competitors in the hotel business need to go beyond what is expected in order to satisfy the guest with an unpredictable positive experience. This study was aimed to clarify the significance of customer delight as an antecedent to customer loyalty, in five-...

Role of tour guides on tourist satisfaction level in guided tours and impact on re-visiting Intention: a research in Ist...

Published in European Journal of Tourism, Hospitality and Recreation

Traveller’s wishes, needs and expectations keep changing constantly as destinations vie with each other to increase their share from the international tourism pie. Destinations need to offer qualified service and renew themselves continuously. In this context, tour guides as key representatives of destinations play a significant role on tourist sat...

The effect of tourists’ perceptions of a tourism product on memorable travel experience: Implications for destination br...

Published in European Journal of Tourism, Hospitality and Recreation

The purpose of this study is to analyse how tourists’ perceptions of a destination’s tourism product influences memorable tourism experiences and how gender differences influence tourists’ perceptions of tourism product. To achieve these objectives, Uganda, one of the developing economies in East Africa, was chosen. The five A’s of tourism product ...

The impact of other customers and gender on consumer complaint behaviour in the Ecuadorian restaurant setting

Published in European Journal of Tourism, Hospitality and Recreation

Customer complaint behaviour, in response to service failures, has been shown to vary based on numerous factors, such as the nature of the service encounter, the setting, culture, gender and the presence of others. The gender-based study reported in this paper demonstrates the impact of two of these factors, i.e. the presence of others and gender, ...

The index of tourist satisfaction with Lithuania

Published in European Journal of Tourism, Hospitality and Recreation

During the past decades, tourism has become one of the fastest growing areas in the service sector in the world. If the aspiration is to develop a well-organised tourism industry, then fulfilment of tourist needs and wishes should be achieved. The most common technique for identifying the compatibility between tourist needs and the experience with ...

Risk management for sustainable tourism

Published in European Journal of Tourism, Hospitality and Recreation

The world tourism industry suffered some severe losses as a result of a series of major international events and the magnitude of disaster/catastrophic risks has become a major topic of discussion for a sustainable tourism especially in the insurance industry. Risk management in the tourism context refers to the planning and implementation of proce...