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WHAT NEXT FOR INNOVATION OF PUBLIC SERVICES?: Understanding co-production management from a smart city lens

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Manchester eScholar
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Abstract

This article is focused on evaluating public services from an open innovation management perspective. Drawing on both literature and empirical data, it identifies the sets of skills necessary for developing smart city services effectively - based on experience gained from SmartiP, a European project focused on the co-production of internet-enabled services in the public sector. Managers’ use of a bespoke Self-Assessment Toolkit is analysed to identify what they prioritised when reporting their experiences of co-production. The results suggest that managers need not only the capacity and skills for managing co-production activities but for employing a governance structure that encourages collaboration between the multiplicity of stakeholders involved in the quadruple helix.

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