What Are Patients Seeking When They Turn to the Internet? Qualitative Content Analysis of Questions Asked by Visitors to an Orthopaedics Web Site

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What Are Patients Seeking When They Turn to the Internet? Qualitative Content Analysis of Questions Asked by Visitors to an Orthopaedics Web Site

Publisher
Gunther Eysenbach
Publication Date
Source
PMC
Keywords
Disciplines
  • Education
  • Medicine
License
Unknown

Abstract

Transforming Web-based Patient Education at the University of Washington and Beyond by Kristen Shuyler, Tracey Wagner, Scott Macklin, Aaron Louie, Brett Shelton, Eric Maddox, Jennifer Turns, and Frederick A. Matsen III, M.D., of the Program for Educational Transformation Through Technology (PETTT) May 2002 Paper available online at: http://depts.washington.edu/pettt/papers/arthritis/may2002.pdf PETTT has been made possible by funding from a University Initiatives Fund Award encouraging and supporting interdisciplinary collaborative and transformative educational programs that strengthen the greater University of Washington community. More about the University Initiatives Fund: http://www.washington.edu/uif/ More about PETTT: http://depts.washington.edu/pettt “On your web site I feel like there is someone that I can ask questions and they will take time to answer it.” “If a question comes up all I have to do is go to your web site and it answers my questions for me. It is there for me day or night.” “Thanks for the information. I have used your web site to gain information and to prepare me to talk to my doctors . . . I was able to become a participant in the process and not just a patient with a problem.” “Your web site made me a little smarter in order to go back to my physician to ask probably some more appropriate questions.” “Reading this [web site] will change my life. No one has ever explained the facts as simple and straightforward as you do. “ “It [the Arthritis Source] was a source that I enjoyed reading because it seemed to be very comprehensive.” 2 Transforming Web-based Patient Education at the University of Washington and Beyond by Kristen Shuyler, Tracey Wagner, Scott Macklin, Aaron Louie, Brett Shelton, Eric Maddox, Jennifer Turns, and Frederick A. Matsen III, M.D. Table of contents Page Health web sites and “information therapy” . . . . 2 History of the Arthritis Source . . . . . . 5 Description of the system . . . . . . .

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