Water Utility Service Quality Index: A customer-centred approach for assessing the quality of service in the water sector

Authors

• Vilarinho, Hermilio;
• Pereira, Miguel Alves;
• D'Inverno, Giovanna; 119559;
• Novoa, Henriqueta;
• Camanho, Ana S.;

Publication Date

Apr 01, 2024

Source

Lirias

Keywords

• Social Sciences
• Science & Technology
• Technology
• Economics
• Management
• Operations Research & Management Science
• Business & Economics
• Data Envelopment Analysis
• Quality Of Service
• Benchmarking
• Water Regulation
• Benefit-Of-The-Doubt
• Composite Indicator
• Multiple-Item Scale
• Undesirable Outputs
• Public-Sector
• Performance
• Management
• Impact
• Productivity
• Satisfaction
• Benefit
• Perceptions

License

Green

External links

• Full record on lirias.kuleuven.be
  
• Full record on lirias.kuleuven.be
  
• Full record on lirias.kuleuven.be
  
• License on creativecommons.org