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Using TQM to improve management of home health aides.

Authors
Type
Published Article
Journal
JONA The Journal of Nursing Administration
0002-0443
Publisher
Ovid Technologies (Wolters Kluwer) - Lippincott Williams & Wilkins
Publication Date
Volume
26
Issue
12
Pages
43–49
Identifiers
PMID: 8968324
Source
Medline
License
Unknown

Abstract

Home health aides are at the front line of the home health industry, raising quality of care issues and human resource (HR) management challenges. Total quality management (TQM) provides a framework to help meet those challenges. The authors investigated the relationship between TQM and HR effectiveness in home health agencies. Results suggest that TQM practices are related to HR effectiveness. Suggestions are offered to make human resource management consistent with a TQM culture.

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