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Using telephone interviews to reduce nonresponse bias to mail surveys of health plan members.

Authors
Type
Published Article
Journal
Medical Care
0025-7079
Publisher
Ovid Technologies (Wolters Kluwer) - Lippincott Williams & Wilkins
Publication Date
Volume
40
Issue
3
Pages
190–200
Identifiers
PMID: 11880792
Source
Medline
License
Unknown

Abstract

Returns to mail surveys are likely to be related to survey content and hence are potentially biased. Nonresponse to phone surveys is less directly related to survey content. Telephone interviews with mail nonrespondents not only increase response rates but also can produce less biased samples than mail-only protocols.

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