Affordable Access

Using telephone interviews to reduce nonresponse bias to mail surveys of health plan members.

Authors
  • Fowler, Floyd Jackson Jr
  • Gallagher, Patricia M
  • Stringfellow, Vickie L
  • Zaslavsky, Alan M
  • Thompson, Joseph W
  • Cleary, Paul D
Type
Published Article
Journal
Medical Care
Publisher
Ovid Technologies (Wolters Kluwer) - Lippincott Williams & Wilkins
Publication Date
Mar 01, 2002
Volume
40
Issue
3
Pages
190–200
Identifiers
PMID: 11880792
Source
Medline
License
Unknown

Abstract

Returns to mail surveys are likely to be related to survey content and hence are potentially biased. Nonresponse to phone surveys is less directly related to survey content. Telephone interviews with mail nonrespondents not only increase response rates but also can produce less biased samples than mail-only protocols.

Report this publication

Statistics

Seen <100 times