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The use of online support by people with intellectual disabilities living independently during COVID-19.

Authors
  • Zaagsma, M1, 2
  • Volkers, K M1
  • Swart, E A K1
  • Schippers, A P2, 3
  • Van Hove, G4, 3
  • 1 Philadelphia Care Foundation, Amersfoort, The Netherlands. , (Netherlands)
  • 2 Department of Medical Humanities, Amsterdam Public Health research institute, Amsterdam UMC, VU University Medical Center, Amsterdam, The Netherlands. , (Netherlands)
  • 3 Disability Studies in the Netherlands, De Meern, The Netherlands. , (Netherlands)
  • 4 Department of Special Needs Education, Ghent University, Ghent, Belgium. , (Belgium)
Type
Published Article
Journal
Journal of intellectual disability research : JIDR
Publication Date
Oct 01, 2020
Volume
64
Issue
10
Pages
750–756
Identifiers
DOI: 10.1111/jir.12770
PMID: 32830390
Source
Medline
Keywords
Language
English
License
Unknown

Abstract

During the COVID-19 outbreak, service providers in the Netherlands had to switch towards providing remote support for people with intellectual disabilities living independently. This study aims to provide insight into the use of online support during the outbreak. We analysed quantitative data on planned and unplanned contacts between the online support service DigiContact and its service users. The results indicate that the COVID-19 outbreak and the related containment measures had a strong impact on online support use, specifically on the unplanned use of online support. Offering online support as a standard component of services for independently living people with intellectual disability enables service providers to be flexible and responsive towards fluctuations in both support needs and onsite support availability during a social crisis such as COVID-19. © 2020 The Authors. Journal of Intellectual Disability Research published by MENCAP and International Association of the Scientific Study of Intellectual and Developmental Disibilities and John Wiley & Sons Ltd.

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