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Towards Trust-aware Collaborative Business Processes: An Approach to Identify Uncertainty

  • Müller, Marcel
  • Garzon, Sandro Rodriguez
  • Rosemann, Michael
  • Küpper, Axel
Publication Date
Nov 01, 2020
Queensland University of Technology ePrints Archive


Recently, business processes started to become more collaborative by nature. Prominent examples of collaborative processes can be found in domains such as supply chain management, e-commerce, and in the realm of online multisided platforms. These types of collaborations are characterized by the fact that a collaborator's subprocess execution is usually beyond the control of other collaborators. This property leads to the occurrence of uncertainty in the processes. If uncertainty is present in a collaboration, then trust is needed. This article proposes a method to identify uncertainty within collaborative business processes and to add a trust layer to their modeled representation. The trust layer allows process collaborators to make implicit uncertainties explicit within a process model. The proposed methodology is not meant to be applied not only in a postprocessing fashion, but also for the specification of new collaborative processes with trust-aware design principles.

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