Towards an ontology and modeling approach for service science
- Authors
- Publication Date
- Jan 01, 2013
- Source
- Ghent University Institutional Archive
- Keywords
- Language
- English
- License
- Unknown
- External links
Abstract
Service Science is an academic discipline that investigates the organization and operation of service systems and that designs novel solutions for their innovation, engineering and management. As a new interdisciplinary field, Service Science is in need of a solid conceptual foundation that could act as a unifying paradigm for researchers having backgrounds in different disciplines. Apart from common research abstractions and a shared vocabulary, the field would also benefit from modeling artifacts for studying and designing service systems. This paper reports on a research-in-progress that addresses these needs by developing a Service Science ontology, which will be elaborated as the meta-model of a new service system modeling language. The paper summarizes our current research results and contributes to the Service Science literature by presenting a new graphical conceptual model for service systems.
