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It is time to talk about people: a human-centered healthcare system

Authors
  • Searl, Meghan M1, 2
  • Borgi, Lea3
  • Chemali, Zeina2, 4
  • 1 Brigham & Women's Hospital, 221 Longwood Ave, Boston, MA, 02115, USA , Boston (United States)
  • 2 Harvard Medical School, 25 Shattuck St, Boston, MA, 02115, USA , Boston (United States)
  • 3 St. Elizabeth's Hospital, 736 Cambridge St, Boston, MA, 02135, USA , Boston (United States)
  • 4 Massachusetts General Hospital, 55 Fruit St, Boston, MA, 02114, USA , Boston (United States)
Type
Published Article
Journal
Health Research Policy and Systems
Publisher
BioMed Central
Publication Date
Nov 26, 2010
Volume
8
Issue
1
Identifiers
DOI: 10.1186/1478-4505-8-35
Source
Springer Nature
Keywords
License
Green

Abstract

Examining vulnerabilities within our current healthcare system we propose borrowing two tools from the fields of engineering and design: a) Reason's system approach [1] and b) User-centered design [2, 3]. Both approaches are human-centered in that they consider common patterns of human behavior when analyzing systems to identify problems and generate solutions. This paper examines these two human-centered approaches in the context of healthcare. We argue that maintaining a human-centered orientation in clinical care, research, training, and governance is critical to the evolution of an effective and sustainable healthcare system.

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