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Tel-eNurse Practice. Quality of care and patient outcomes.

Authors
Type
Published Article
Journal
JONA The Journal of Nursing Administration
0002-0443
Publisher
Ovid Technologies (Wolters Kluwer) - Lippincott Williams & Wilkins
Publication Date
Volume
31
Issue
3
Pages
145–152
Identifiers
PMID: 11263064
Source
Medline
License
Unknown

Abstract

As a growing specialty, telephone nursing practice requires definition, standardization, and identification of quality indicators and nursing-sensitive outcomes. An informal study was conducted to explore the relationship between telephone nursing quality indicators-assessment, critical thinking, use of protocols, and continuity of care-found in documentation and nursing-sensitive patient outcomes. Findings provide insight into the telephone process of care and application of critical thinking reflected in documentation and greater understanding of the complexity of telephone nursing practice and integration of care and outcomes.

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