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Talk is not cheap: improving patient telephone profitability.

Authors
Type
Published Article
Journal
Healthcare financial management : journal of the Healthcare Financial Management Association
Publication Date
Volume
42
Issue
7
Identifiers
PMID: 10287786
Source
Medline
License
Unknown

Abstract

Because of the recent deregulation of the telecommunications industry, healthcare institutions are facing rising telephone costs and the sensitive issue of charging patients for phone services. Flat fee and call resale programs are two options that can help ease the financial strain while preserving the relationship between hospitals and patients. While both programs have their benefits and drawbacks, if properly implemented, the cost of telephones and services can be equally divided while enhancing the quality of service.

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