Should e-Payment Trust be e-Commerce Implemented as a Consumer Satisfaction Factor?

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Should e-Payment Trust be e-Commerce Implemented as a Consumer Satisfaction Factor?

Authors
  • Sutia, Sabar1
  • Fahlevi, Mochammad2
  • Saparudin, Mohamad1
  • Irma, Dasih1
  • Maemunah, Sari1
  • 1 1
  • 2 2
Type
Published Article
Journal
E3S Web of Conferences
Publisher
EDP Sciences
Publication Date
Nov 10, 2020
Volume
202
Identifiers
DOI: 10.1051/e3sconf/202020216002
Source
EDP Sciences
Keywords
License
Green
External links

Abstract

Consumer trust related to payment is an essential topic in several studies of online shopping. Consumers are very concerned about security in transactions including when making cashless payments. This study uses a non-parametric test using a SmartPLS with a sample of 243 respondents. The results of this study provide information that E-payment trust is an important factor for consumer satisfaction in E-commerce in Indonesia. Trust related to payments is closely linked to information security and data privacy security of consumers when making transactions on E-commerce.

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