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Severe workplace conflict : the experience of mobbing

  • Shallcross, Linda
  • Ramay, Sheryl
  • Barker, Michelle
Publication Date
Jul 31, 2013
Queensland University of Technology ePrints Archive


Workplace mobbing is a particularly serious phenomenon that is extremely costly to organizations and the health of those targeted. This article reports on a study of self-identified targets of mobbing. Findings support a five-stage process of mobbing, which commences with unresolved conflict and leads ultimately to expulsion from the organization. Participants report a number of experiences, such as lengthy investigations and escalation of conflict, that result in an increasingly unbalanced sense of power away from the individual and towards the organization. Revealed is a mismatch between the expected organizational justice processes and support and the actual experience. Recommendations for approaching this problem are discussed.

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