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The role of user-centred design within online community development.

Authors
  • Roehrer, Erin
  • Cummings, Elizabeth
  • Ellis, Leonie
  • Turner, Paul
Type
Published Article
Journal
Studies in health technology and informatics
Publication Date
Jan 01, 2011
Volume
164
Pages
256–260
Identifiers
PMID: 21335720
Source
Medline
License
Unknown

Abstract

Research has evidenced the benefits of using information and communications technology (ICT) in chronic disease management including improving information availability, communication methods and raising individual patient's self-awareness of their own conditions. Extending ICT use to support patients in the community through online services draws attention to the complex task of how to meaningfully acquire input from all potential users of such systems and to balance their competing interests. This paper explores these issues across system analysis, specification and design for a community based patient support system. The paper highlights user-centred design challenges in a situation where the patient-users were not able to be included during the planning stage and explores how this impacted on the subsequent development.

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