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The Role of Information Experience on IT Professionals’ Twitter Use

Authors
  • Talip, Bazilah A.1
  • Narayan, Bhuva2
  • Watson, Jason3
  • Edwards, Sylvia3
  • 1 Universiti Kuala Lumpur, 1016, Jalan Sultan Ismail, 50250 , (Malaysia)
  • 2 University of Technology Sydney, Broadway, 2007 , (Australia)
  • 3 Faculty of Science and Technology, School of Information Systems , (Australia)
Type
Published Article
Journal
Libri
Publisher
De Gruyter
Publication Date
Feb 14, 2020
Volume
70
Issue
1
Pages
1–15
Identifiers
DOI: 10.1515/libri-2018-0096
Source
De Gruyter
Keywords
License
Yellow

Abstract

Twitter acts as an information gateway as it provides a place where professionals network and share their knowledge. Twitter has increasingly influenced the way people use and share information. However, limited research demonstrates IT professionals’ information experience on Twitter impacts the way they use it for professional purposes. The study aimed to understand how such information experiences impact on the way IT professionals use Twitter for professional purposes. Eleven IT professionals were recruited for this study to understand the participants’ information experience through their own individual perspective, with the data analysed using constructive grounded theory. This study revealed that IT professionals’ information experience plays a vital role in creating professional networking and knowledge sharing in online spaces. These lived experiences influence the way IT professionals use Twitter for professional purposes. Thus, the findings of this study contribute to theoretical perspectives in the understanding of information experience perspectives within Twitter, along with a foundational understanding of the ways in which microblogging is used for professional purposes. The findings can help organisations understand and provide for this emerging channel of professional information sharing for its staff and stakeholders.

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