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Relationships among demands at work, aggression, and verbal abuse among registered nurses in South Korea.

Authors
  • Chang, Hyoung Eun1
  • Park, Mi Youn2
  • Jang, Haena3
  • Ahn, Shinae4
  • Yoon, Hyo-Jeong5
  • 1 College of Nursing, Konyang University, Daejeon 35365, South Korea. , (North Korea)
  • 2 College of Nursing, Korea University, Seoul 02841, South Korea. Electronic address: [email protected] , (North Korea)
  • 3 Department of Nursing, College of Medicine, Inje University, Busan 47392, South Korea. , (North Korea)
  • 4 College of Nursing & The Research Institute of Nursing Science, Seoul National University, Seoul 03080, South Korea. , (North Korea)
  • 5 College of Nursing, Seoul National University, Seoul 03080, South Korea. , (North Korea)
Type
Published Article
Journal
Nursing outlook
Publication Date
Jan 01, 2019
Volume
67
Issue
5
Pages
567–577
Identifiers
DOI: 10.1016/j.outlook.2019.04.007
PMID: 31202443
Source
Medline
Keywords
Language
English
License
Unknown

Abstract

In order to improve organizational culture and job outcomes, it is important to characterize and better understand the relationship between aggression and verbal abuse among nurses. To examine the relationships among demands at work, aggression, and verbal abuse among nurses. A cross-sectional study was conducted using survey data from three tertiary hospitals located in South Korea. Sixteen nursing units were selected and 378 nurses' data were used as the final sample. The relationships were examined by multiple linear or logistic regression analyses. More than 70% of the nurses had experienced at least 1 type of verbal abuse. Higher physical aggression and hostility were significantly related to greater verbal abuse experience. To prevent the vicious cycle of victims becoming perpetrators, it is necessary to develop and implement concrete strategies to manage verbal abuse and aggression among nurse colleagues. Copyright © 2019 Elsevier Inc. All rights reserved.

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