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The relation between BPM culture, BPM methods, and process performance: Evidence from quantitative field studies

Authors
  • Schmiedel, Theresa
  • Recker, Jan Christof
  • vom Brocke, Jan
Publication Date
Mar 01, 2020
Source
Queensland University of Technology ePrints Archive
Keywords
License
Unknown

Abstract

Business process management (BPM) research conceptualizes BPM culture as a type of organizational culture that supports BPM. No quantitative fieldwork has so far examined how such a supporting role manifests itself. We study the relationship between BPM culture, BPM methods, and process performance empirically. Our analysis of multiple survey data sets from a total of 581 practitioners of multiple industries suggests that BPM methods indirectly contribute to process performance by establishing a BPM culture. This finding updates the prevalent assumption that the correct application of methods yields direct performance benefits. We discuss several implications for theory and practice.

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