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Questionnaire survey of customer satisfaction for product categories towards certification of ergonomic quality in design.

Authors
  • Mochimaru, Masaaki
  • Takahashi, Miwako
  • Hatakenaka, Nobuko
  • Horiuchi, Hitoshi
Type
Published Article
Journal
Work
Publisher
IOS Press
Publication Date
Jan 01, 2012
Volume
41 Suppl 1
Pages
956–959
Identifiers
DOI: 10.3233/WOR-2012-0269-956
PMID: 22316844
Source
Medline
License
Unknown

Abstract

Customer satisfaction was surveyed for 6 product categories (consumer electronics, daily commodities, home equipment, information systems, cars, and health appliances) by questionnaires based on the Analytic Hierarchy Process. Analyzing weight of evaluation factors, the 6 product categories were reorganized into 4 categories, those were related to 4 aspects in daily living that formed by two axes: home living - mobility life and healthy life - active communication. It was found that consumers were attracted by the actual user test by public institutes for all product categories. The certification based on the design process standard established by authorities, such as EQUID was the second best attractor for consumers.

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