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A qualitative analysis of staff-client interactions within a breast cancer assessment clinic.

Authors
  • Nightingale, J M1
  • Murphy, F2
  • Eaton, C2
  • Borgen, R3
  • 1 University of Salford, United Kingdom. Electronic address: [email protected] , (United Kingdom)
  • 2 University of Salford, United Kingdom. , (United Kingdom)
  • 3 East Lancashire Hospitals NHS Trust, United Kingdom. , (United Kingdom)
Type
Published Article
Journal
Radiography (London, England : 1995)
Publication Date
Feb 01, 2017
Volume
23
Issue
1
Pages
38–47
Identifiers
DOI: 10.1016/j.radi.2016.08.004
PMID: 28290339
Source
Medline
Keywords
License
Unknown

Abstract

This study was the first to explore in depth the staff-client interaction culture within a breast assessment clinic using an ethnographic approach. A new perspective on professional values and behaviours has been demonstrated via a model of staff-client interaction. The model documents the process of guiding the client from initial confusion and distress to an enhanced clarity of understanding. A recommendation most likely to have a positive impact on the client experience is the introduction of a client navigator role to guide the clients through what is often a lengthy, stressful and confusing process.

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