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Qualidade de Vida no Trabalho no setor hoteleiro da cidade de Foz do Iguaçu

  • Louvera, Juliane
  • Brustolin, Regiane
  • Derrosso, Giuliano
Publication Date
Jan 01, 2018
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This research aims to investigate  the quality of life in the work place  in the hospitality industry in the city of Foz do Iguaçu. Because it is located in a region of  a triple border, the city of Foz do Iguaçu has its economy based and dependent on Tourism. For this reason this work is justified, as it is these hotels that are responsible for the satisfaction and the image that the tourist takes of the city. A quantitative survey was carried out where the data collection technique was a questionnaire for hotels of Superior and Luxury categories, according to the City Hall survey, accounting for 45 researched establishments. As a result, it can be observed that hotels implement Quality of Life actions at work, but, for the most part, they implement what is required by law, or actions that do not involve financial investments. The work was based on Walton's theory of QVT, analyzing what factors established in the theory are put into practice by hotel chains. In the analysis carried out, the factor of Social Integration in the Company was the one identified as the most implemented QVT actions. The Social Relevance of Work Life factor was identified as the item with fewer actions implemented by the hotels surveyed. In this sector there is a lot to be improved, several quality of life actions at work that should already have been adopted have not been implemented yet. This shows lack of awarenesss that an employee satisfied at his place of work, performs his work satisfactorily. 

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