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Private healthcare quality: applying a SERVQUAL model.

Authors
Type
Published Article
Journal
International Journal of Health Care Quality Assurance
0952-6862
Publisher
Emerald (MCB UP )
Publication Date
Volume
23
Issue
7
Pages
658–673
Identifiers
PMID: 21125961
Source
Medline
License
Unknown

Abstract

The study's major contribution is that it offers a way to assess private healthcare service quality. Second, it successfully develops a scale that can be used to measure health service quality in Malaysian contexts.

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