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Predicting Home Wi-Fi QoE from Passive Measurements on Commodity Access Points

  • Da Hora, Diego
Publication Date
Apr 27, 2017
Kaleidoscope Open Archive
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Poor Wi-Fi quality can disrupt home users' internet experience, or the Quality of Experience (QoE). Detecting when Wi-Fi degrades QoE is valuable for residential Internet Service Providers (ISPs) as home users often hold the ISP responsible whenever QoE degrades. Yet, ISPs have little visibility within the home to assist users. This thesis designs and evaluates techniques to passively monitor Wi-Fi quality on commodity access points (APs) and predict when Wi-Fi quality degrades internet application QoE. Our first contribution is the design and evaluation of a method that estimates Wi-Fi link capacity. We extend previous models, suited for 802.11a/b/g networks, to work on 802.11n networks using passive measurements. Our second contribution is the design and evaluation of predictors of the effect of Wi-Fi quality on QoE of four popular applications: web browsing, YouTube, audio and video real time communication. Our third contribution is the design of a method to identify poor QoE events. We use K-means clustering to identify instances where the QoE predictors estimate that all studied applications perform poorly. Then, we classify poor QoE events as short, intermittent, and consistent poor QoE events. Finally, our fourth contribution is to apply our predictors to Wi-Fi metrics collected over one week from 832 APs of customers of a large residential ISP. Our results show that QoE is good on the vast majority of samples of the deployment, still we find 9% of poor QoE samples. Worse, approximately 10% of stations have more than 25% poor QoE samples. In some cases, we estimate that Wi-Fi quality causes poor QoE for many hours, though in most cases poor QoE events are short.

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