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Patients' experiences of nurses' heartfelt hospitality as caring: A qualitative approach.

Authors
  • Kelly, Rosalind1
  • Wright-St Clair, Valerie2
  • Holroyd, Eleanor2
  • 1 Auckland Institute of Studies, Auckland, New Zealand. , (New Zealand)
  • 2 School of Clinical Sciences, Auckland University of Technology, Auckland, New Zealand. , (New Zealand)
Type
Published Article
Journal
Journal of Clinical Nursing
Publisher
Wiley (Blackwell Publishing)
Publication Date
Jun 01, 2020
Volume
29
Issue
11-12
Pages
1903–1912
Identifiers
DOI: 10.1111/jocn.14701
PMID: 30357979
Source
Medline
Keywords
Language
English
License
Unknown

Abstract

To answer the question "What is the lived experience of hospitality during a patient's hospital stay for elective surgery?" Hospitality centres on a host offering comfort to others, as in a personal care context. Caring constitutes the essence of what it is to be human, having a profound effect on well-being and recovery from surgery. Caring is one of the most elusive and diversely contested concepts in nursing; however, care provided by nurses seldom transcends as deep human connections and social utility. This study explored the nature, meaning and experience of hospitality as care from the perspective of elective surgery patients. Consolidated Criteria for Reporting Qualitative criteria were used. A hermeneutic phenomenological methodology. Data were gathered through semi-structured, face to face interviews with seven patients from both private and public hospitals, and from different cultural backgrounds. Three interpretative notions were as follows: experiences of hospitality as feeling "really" cared for, being at ease and being healed. Hospitality exists in the receiver's lived experience, evoking a special moment which leads to feelings of great comfort and feelings of being truly cared about. When hospitality is received, patients feel a connection; they begin to trust and their healing begins. The offering of often small, yet heartfelt acts of hospitality, indicated that nurses can evoke powerful lived experiences which benefit patients undergoing elective surgery. The importance of prioritising emotional and social connections to the hospitality experience needs emphasis at all levels of the clinical structure. Hospitality as caring needs to form a part of all undergraduate and postgraduate nursing curricula, and ongoing professional development. The participant quotes presented in this article could form exemplars for the provision of hospitable nursing care practices, highlighting nurses getting to know and understand their patients, and being interested in their lives. © 2018 John Wiley & Sons Ltd.

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