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Pandemic information support lifecycle: Evidence from the evolution of mobile apps during COVID-19

Authors
  • Kalgotra, Pankush1
  • Gupta, Ashish1
  • Sharda, Ramesh2
  • 1 Harbert College of Business, Auburn University, Auburn, AL, USA
  • 2 Spears School of Business, Oklahoma State University, Stillwater, OK, USA
Type
Published Article
Journal
Journal of Business Research
Publisher
Elsevier
Publication Date
Jun 08, 2021
Volume
134
Pages
540–559
Identifiers
DOI: 10.1016/j.jbusres.2021.06.002
PMID: 34565948
PMCID: PMC8452369
Source
PubMed Central
Keywords
Disciplines
  • Article
License
Unknown

Abstract

Information sharing and consumption play an important role during a pandemic in managing constrained resources and devising effective plans to minimize a pandemic’s impact. The type of support extended by information also changes as a pandemic evolves. In this paper, we present a novel framework to understand the different types of information support needed during a pandemic crisis. Adapting phases from the pandemic crisis management lifecycle, we propose five different overlapping phases of our proposed Pandemic Information Support Lifecycle (PISL): awareness information support, preventive care information support, active information support, confidence-building information support and evaluation information support. To validate the proposed PISL, we examine the evolution of new mobile apps during the current COVID-19 pandemic by developing a taxonomy for mobile app-based information support. The proposed lifecycle presents future phases of information support for the ongoing COVID-19 pandemic, while identifying specific areas that need additional research and mobile-based information support development.

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