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Organisatoriska effekter vid implementering av RPA : En kvalitativ studie om medarbetares upplevelser / Organizational effects when implementing RPA

  • Ekdahl, Irma
  • Wallin, Josefin
Publication Date
Jan 01, 2023
DiVA - Academic Archive On-line
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Robotic Process Automation (RPA) is a growing field that is receiving more and more attention. The technology is complex and there can be many different reasons why an organization chooses to implement an RPA system. This study aims to investigate which organizational effects can occur when implementing an RPA solution in a business. The aim is to gain a clearer understanding of the factors that influence the employees' attitude towards the RPA system. By examining how the implementation has looked, the essay will draw attention to important aspects that may have an impact on how the RPA solution is perceived and accepted within the organization. This study also discusses how the implementation process has affected the employees' trust in the RPA robot.  Implementing an RPA robot can free up time from repetitive tasks for an organization's employees. Therefore, this study also aims to investigate what differences employees have experienced on their work motivation after the implementation. The result shows various aspects that affect the staff's ability to develop and build trust in an RPA robot. In addition to this, the study has found that it is of great importance that the organization's management possesses the ability to convey information and knowledge. Finally, the study has observed differences between employees' experiences of work motivation before and after the implementation.

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