Narrating Your Work: an approach to supporting knowledge sharing in virtual teams
- Authors
- Type
- Published Article
- Journal
- Knowledge Management Research & Practice
- Publisher
- Informa UK (Taylor & Francis)
- Publication Date
- Mar 10, 2014
- Volume
- 13
- Issue
- 4
- Pages
- 391–400
- Identifiers
- DOI: 10.1057/kmrp.2013.58
- Source
- Springer Nature
- Keywords
- License
- Yellow
Abstract
We propose an approach to enhancing knowledge sharing and connectedness in distributed teams. Termed ‘Narrating Your Work’ (NYW), the approach involves members of distributed team using a microblogging tool to post regular updates about their current work, accomplishments, and issues. The NYW approach was evaluated within a geographically and temporally distributed team at Shell International for a period of one month, using a mixed-method research design. Methodology comprised of a quantitative survey, followed by semi-structured interviews and analysis of microblogging updates posted during the month in which the approach was being trialled. The evaluation results suggest that NYW was viewed as a valid and practical approach to enhancing knowledge sharing and connectedness. A range of barriers and enablers that could impact the future application and embedding of the approach are identified and recommendations for implementation are outlined.
