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Linking service- and capability-driven design - Towards a framework for designing digital business

Authors
  • Bärenfänger, Rieke
  • Leveling, Jens
  • Otto, Boris
Publication Date
Jan 01, 2016
Source
Fraunhofer-ePrints
Keywords
Language
English
License
Unknown
External links

Abstract

The digitization of the economy and society requires enterprises from all industries to revisit their business models and prepare their organizations for the digital age. The design of "smart" products and services, the involvement of prosumers, and the intensifying interconnection of supply chains are signs of this transformation. Each of these scenarios builds on improved availability and interchangeability of data. In order to successfully transform their business and be able to develop valuable new services, companies require methodological help. To address this need, this paper proposes a service-capability design framework for digital businesses. The framework is developed theoretically based on the literature and earlier research. It consists of a meta-model and a highlevel reference model. The framework is retroactively applied to a real-world digital use case to demonstrate its validity.

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