INVESTIGATIVE ASSESSMENT ON CUSTOMER SATISFACTION WITH E-BANKING SERVICE QUALITY IN NIGERIA AND BANGLADESH

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INVESTIGATIVE ASSESSMENT ON CUSTOMER SATISFACTION WITH E-BANKING SERVICE QUALITY IN NIGERIA AND BANGLADESH

Authors
Type
Published Article
Journal
International Research Journal of Mathematics, Engineering and IT
Publication Date
Feb 08, 2018
Source
MyScienceWork
License
Green

Abstract

It was agreed that the e-banking growth of a country depends on plenty of factors, such as success of internet access, new online banking features, household growth of internet usage, dependable services to the customers for which they may be relatively satisfied than of manual system of banking. This study was aimed to investigate the customer satisfaction with e-banking service quality in Nigeria and Bangladesh.A descriptive cross-sectional type of study was conducted among the total of 98 samples which were selected purposively on the basis of availability. The data was collected directly from the respondents using online self-administered semi-structured questionnaire. Data was analyzed using Statistical Package for Social Sciences

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