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Investigate knowledge management technology implementation for supporting decision making in Ethiopian health sectors

Authors
  • Belay, Mniyichel1
  • Desta, Amare2
  • Smithson, Steve3
  • Meshesha, Million4
  • 1 Jimma University, Jimma, Ethiopia , Jimma (Ethiopia)
  • 2 Queen Mary University of London (QMUL), London, UK , London (United Kingdom)
  • 3 London School of Economics, London, UK , London (United Kingdom)
  • 4 Addis Ababa University, Addis Ababa, Ethiopia , Addis Ababa (Ethiopia)
Type
Published Article
Journal
BMC Medical Informatics and Decision Making
Publisher
Springer (Biomed Central Ltd.)
Publication Date
May 05, 2021
Volume
21
Issue
1
Identifiers
DOI: 10.1186/s12911-021-01507-9
Source
Springer Nature
Keywords
License
Green

Abstract

IntroductionKnowledge management technology is a key tool for facilitating and improving the quality of health care delivery in hospitals. However, the use and implementation of this technology is not an easy task. This study aims to investigate a knowledge management technology implementation and use in Ethiopian hospitals, with a particular reference to Jimma University Specialized Hospital.MethodologyInformation about challenges of knowledge management technology implementation was gathered using qualitative research methods, through conducting semi-structured interviews. Purposive sampling method was applied to select fifty-four participants from a well-defined population. Findings were first validated, according to published literature and research works, and then sorted into three main areas, such as current usage of KM technology to enhance and improve decision-making, factors affecting the implementation of KM technologyResultsThis study revealed that the overall level of KM technology implementation in Jimma University Specialized hospital is still low.ConclusionImplementation and use of KM technology to improve the quality of hospital health services is needed. Thus, it suggested that hospital managers should make much more effort to develop a strategy and policy on the implementation and use of KM technology so that the hospital could improve the quality of healthcare services.

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