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[Improvement approaches in the hospital setting: From total quality management to Lean].

Authors
  • Curatolo, N1
  • Lamouri, S2
  • Huet, J-C3
  • Rieutord, A4
  • 1 Arts et métiers ParisTech, 152, boulevard de l'Hôpital, 75013 Paris, France. Electronic address: [email protected] , (France)
  • 2 Arts et métiers ParisTech, 152, boulevard de l'Hôpital, 75013 Paris, France. Electronic address: [email protected] , (France)
  • 3 Université Paris Grand Ouest, EPMI, 13, boulevard Hautil, 95000 Cergy, France. Electronic address: [email protected] , (France)
  • 4 Hôpital Antoine-Beclère, AP-HP, 157, rue de la Porte-de-Trivaux, 92140 Clamart, France. Electronic address: [email protected] , (France)
Type
Published Article
Journal
Annales Pharmaceutiques Françaises
Publisher
Elsevier
Publication Date
Jul 01, 2015
Volume
73
Issue
4
Pages
245–256
Identifiers
DOI: 10.1016/j.pharma.2014.12.001
PMID: 25558800
Source
Medline
Keywords
License
Unknown

Abstract

Hospitals have to deal strong with economic constraints and increasing requirements in terms of quality and safety of care. To address these constraints, one solution could be the adoption of approaches from the industry sector. Following the decree of April 6, 2011 on the quality management of the medication use process, some of these approaches, such as risk management, are now part of the everyday work of healthcare professionals. However, other approaches, such as business process improvement, are still poorly developed in the hospital setting. In this general review, we discuss the main approaches of business process improvements that have been used in hospitals by focusing specifically on one of the newest and most currently used: Lean.

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