Companies that work for a class of customers with high purchasing power need to adapt quickly to new market trends and adopt modern business models, aiming to have a good customer service. Franciosi (2008) states that competitive pressure forces companies to differentiate themselves from less than the price of their products, and more for the service delivered to its customers. The company's strategic vision indicates the reliability of the value chain as the main value of the company. The development of this vision leads to goals to make the company best-in-class on reliability and service level. This commitment to the performance of the supply chain implicates in the necessity of buying and implementing new technologies for monitoring and continuously improve the processes. The present work consisted in the implementation of a Business Intelligence (BI) tool for the extraction, storage, analysis and processing of a large amount of data in order to systematically generate information necessary to the Supply Chain Management. The developed system has a framework of indicators related to the service level, aiming to increase customer satisfaction.