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How one British National Health Service Trust follows the path to continuous quality improvement.

Authors
Type
Published Article
Journal
Journal for healthcare quality : official publication of the National Association for Healthcare Quality
Publication Date
Volume
21
Issue
1
Identifiers
PMID: 10351216
Source
Medline

Abstract

Most hospitals in the United Kingdom are not convinced that total quality management (TQM) is a feasible or appropriate method for dealing with National Health Service (NHS) problems. However, continuous quality improvement (CQI), with its emphasis on quality outcomes, is being adopted with great enthusiasm at most NHS sites. This article describes how Brighton Health Care NHS Trust in the south of England follows the CQI path and discusses some of its achievements and the problems encountered along the way.

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