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Governments’ Perspective on Engaging Citizens in the Co-creation of E-Government Services: A Meta-synthesis of Qualitative Case Studies

Authors
  • Khan, Anupriya
  • Krishnan, Satish
  • Islam, A.
Publication Date
Sep 18, 2019
Source
Kaleidoscope Open Archive
Keywords
Language
English
License
Green
External links

Abstract

The innovative and improved delivery of public services is largely contingent on the co-creation process. Noting that engaging citizens in the development and delivery of e-government services is challenging and that limited attention is given to the process of facilitating citizen participation, this study intends to explore (a) governments’ perception of the co-creation; and (b) how governments can facilitate citizen participation in the development of e-government services. Through a meta-synthesis of qualitative case studies, this study identifies factors that are crucial for enabling co-creation, and develops a process view of the co-creation of e-government services to provide a holistic understanding on how the process of co-creation can be facilitated by the government and how the citizens could be engaged. The study thus contributes to the literature on e-government and public administration by improving the understanding of co-creation phenomenon, and suggests the mechanisms to improve citizen participation for the benefit of practitioners and policy makers.

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