Från exkludering - för inkludering : Att skapa en tillgänglig och sammanhållen 1177 vårdtjänst utifrån den äldre målgruppens behov, utmaningar och önskemål. / From exclusion - for inclusion : To create an accessible, cohesive 1177 healthcare service based on the needs, challenges and aspirations of the elderly.

The aging population is a global challenge, meanwhile there's a strain on Swedish healthcare. In order to make healthcare efficient, designers are responsible for developing digital services that can be used by everyone, despite disabilities. To ensure accessibility, services must comply with the European Accessibility Act by 2025, a UN directive the Swedish healthcare website 1177 does not meet. In this study, the user interface will be investigated, based on seniors 65+. Through research in graphic design and user-centered design, the group's challenges, needs and aspirations will be identified through semi-structured interviews. In order to create accessible interfaces, designers need to examine the experience based on both function and visuality. Graphic design thereby constitutes a large part of the experience as a whole and must be reflected upon. The result will contribute with insights to increase the website's accessibility and contribute to improved welfare and equality.