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The Five Diamond Method for Explorative Business Process Management

Authors
  • Grisold, Thomas1
  • Groß, Steven2
  • Stelzl, Katharina3
  • vom Brocke, Jan1
  • Mendling, Jan2
  • Röglinger, Maximilian3
  • Rosemann, Michael4
  • 1 University of Liechtenstein,
  • 2 Vienna University of Economics and Business,
  • 3 University of Bayreuth,
  • 4 Queensland University of Technology,
Type
Published Article
Journal
Business & Information Systems Engineering
Publisher
Springer Fachmedien Wiesbaden
Publication Date
Jun 08, 2021
Pages
1–18
Identifiers
DOI: 10.1007/s12599-021-00703-1
PMCID: PMC8185488
Source
PubMed Central
Keywords
Disciplines
  • Research Paper
License
Unknown

Abstract

Explorative business process management (BPM) is attracting increasing interest in the literature and professional practice. Organizations have recognized that a focus on operational efficiency is no longer sufficient when disruptive forces can make the value proposition of entire processes obsolete. So far, however, research on how to create entirely new processes has remained largely conceptual, leaving it open how explorative BPM can be put into practice. Following the design science research paradigm and situational method engineering, we address this research gap by proposing a method called the Five Diamond Method. This method guides explorative BPM activities by supporting organizations in identifying opportunities from business and technology trends and integrating them into business processes with novel value propositions. The method is evaluated against literature-backed design objectives and competing artifacts, qualitative data gathered from BPM practitioners, as well as a pilot study and two real-world applications. This research provides two contributions. First, the Five Diamond Method broadens the scope of BPM by integrating prescriptive knowledge from innovation management. Second, the method supports capturing emerging opportunities arising from changing customer needs and digital technologies. Supplementary Information The online version contains supplementary material available at 10.1007/s12599-021-00703-1.

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