Although there has been much work around the take-up of fuel poverty alleviation programmes carried out this has generally focussed on evidence from frontline managers and other stakeholders. Any investigation with end users has been minimal. Funded by Eaga Partnership Charitable Trust, Sustainable Cities Research Institute carried out a community-based investigation into barriers and possible solutions to the uptake of fuel poverty alleviation programmes. A combination of desk-based research with frontline staff and Participatory Appraisal (PA) techniques with communities were used to carry out this research. 362 people took part in the PA and 17 frontline staff returned detailed questionnaires. 4 areas were studied: 3 with poor and one with good take-up. Additionally vulnerable groups of consumers were identified; elderly, Black and Minority Ethnic (BME) groups and rural consumers. Each of the 3 areas with poor take-up has a good concentration of one of the identified vulnerable groups.