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The Facilities Management Value Map

  • Jensen, Per Anker
Publication Date
Jan 01, 2008
Online Research Database In Technology
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The paper is based on research from 21 cases studies on Facilities Management (FM) in the Nordic countries. The work also relates to a working group on “Highlighting the Added Value of FM” under Nordic FM. The aim has been to establish a conceptual framework to discuss, understand and explain the ways FM can create added value. The method has found inspiration in the strategic mapping from balanced score card methodology. The result is identification of the main resources, processes and products/deliveries in FM, the principal ways FM creates impacts on the core business as well as society and the main stakeholder that benefits from the added value of FM. The framework will be presented together with an illustrative example from practice of how FM can create added value.

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