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An examination of the temporal order of helping behaviours and emotional exhaustion.

Authors
  • Jang, Seulki1
  • Allen, Tammy D2
  • Kim, Eunsook2
  • Cho, Seonghee3
  • 1 University of Oklahoma, Norman, OK, USA.
  • 2 University of South Florida, Tampa, Florida, USA.
  • 3 North Carolina State University, Raleigh, North Carolina, USA.
Type
Published Article
Journal
Stress and health : journal of the International Society for the Investigation of Stress
Publication Date
Dec 01, 2020
Volume
36
Issue
5
Pages
663–674
Identifiers
DOI: 10.1002/smi.2943
PMID: 32232957
Source
Medline
Keywords
Language
English
License
Unknown

Abstract

An emerging body of research has investigated the relationship between helping (as a type of organizational citizenship behaviour) and emotional exhaustion (as an aspect of employee health). Research has demonstrated a significant relationship between helping and emotional exhaustion, but the theoretical arguments for the causal direction vary across studies. Specifically, some researchers have conceptualized helping as an outcome of emotional exhaustion, while others have regarded helping as a predictor of emotional exhaustion. This lack of theoretical clarity in directionality hinders the field's ability to summarize existing empirical findings cohesively and elucidate theoretical mechanisms. Therefore, this study attempts to clarify the theoretical directionality between helping and emotional exhaustion using four waves of data collected at 6-month intervals. Autoregressive cross-lagged analyses with auto-correlations revealed that more helping was associated with less future emotional exhaustion from Wave 1 to Wave 2, but from Wave 2 to Wave 3, the directionality reversed, as less emotional exhaustion significantly predicted more future helping, and from Wave 3 to Wave 4, both prediction directions were no longer significant. The findings suggest that helping and emotional exhaustion reciprocally affect each other, though the reciprocal pattern may disappear across time. The present study sheds light on the theoretical relationship between helping and emotional exhaustion, and provides theoretical and practical implications. © 2020 John Wiley & Sons, Ltd.

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