Affordable Access

Evaluation of case management needs of clients from non-English speaking backgrounds by key workers in a public agency.

Authors
  • Shackleton, M G
Type
Published Article
Journal
The Australian and New Zealand journal of mental health nursing
Publication Date
Dec 01, 1999
Volume
8
Issue
4
Pages
176–186
Identifiers
PMID: 10855092
Source
Medline
License
Unknown

Abstract

Twenty key workers in a government agency evaluated the effectiveness of their interventions with culturally diverse clients. The sample comprised 73 clients, from 18 language groups. Forty per cent reported not having enough to do during the day and seventy-three per cent were visited regularly by their key workers. Ninety-two per cent were social security recipients. Though eighty-five per cent of key worker respondents perceived that the major needs of their clients were being met, twenty-one per cent felt they had insufficient contact with clients. The cultural appropriateness of interventions and client's accessibility to services were not confirmed in anecdotal comments.

Report this publication

Statistics

Seen <100 times