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Effective ED complaint management.

Authors
  • Dagher, M
  • Kelbert, P
  • Lloyd, R J
Type
Published Article
Journal
Nursing management
Publication Date
Dec 01, 1995
Volume
26
Issue
12
Identifiers
PMID: 8577429
Source
Medline
License
Unknown

Abstract

Handling patient complaints is possibly one of the most delicate tasks any manager must face. Although managing patient complaints is never a pleasant experience, a detailed plan can make it easier and more uniform, resulting in less stress and anxiety. Before improvements can be accomplished, deficiencies in the system must be corrected. Only after the department's processes have been deemned stable can the qualiuty of care be improved and the customer satisfied.

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