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The effect of implementing a care coordination program on team dynamics and the patient experience.

Authors
  • Di Capua, Paul1
  • Clarke, Robin
  • Tseng, Chi-Hong
  • Wilhalme, Holly
  • Sednew, Renee
  • McDonald, Kathryn M
  • Skootsky, Samuel A
  • Wenger, Neil
Type
Published Article
Journal
The American journal of managed care
Publication Date
Aug 01, 2017
Volume
23
Issue
8
Pages
494–500
Identifiers
PMID: 29087144
Source
Medline
License
Unknown

Abstract

A flexible program that incorporates care coordinators into the existing care team was minimally disruptive to existing team dynamics, and the embedded care coordinators were associated with a small increase in patient ratings that reflected a more positive experience with staff.

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