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Parent Know How : telephone helplines and innovation fund strands evaluation

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Department for Children, Schools and Families
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Evaluation of Parent Know How Parent Know How Telephone Helplines and Innovation Fund Strands Evaluation Research Report DCSF-RR167 Nicola Hall, Laurie Day and Louise Scott ECOTEC Research and Consulting Research Report No DCSF-RR167 Parent Know How Telephone Helplines and Innovation Fund Strands Evaluation Nicola Hall, Laurie Day and Louise Scott ECOTEC Research and Consulting The views expressed in this report are the authors’ and do not necessarily reflect those of the Department for Children, Schools and Families. © ECOTEC Research and Consulting 2009 ISBN 978 1 84775 541 4 September 2009 Contents Page Acknowledgements.....................................................................................................................i Glossary and abbreviations ....................................................................................................... ii 1.0 Introduction............................................................................................................................... 1 1.1 Overview of Parent Know How................................................................................................. 1 1.2 Aims and objectives of the evaluation ...................................................................................... 6 1.3 Methodology ............................................................................................................................. 7 1.4 Data presentation, reporting and rounding ............................................................................... 9 1.5 Structure of this report .............................................................................................................. 9 2.0 Helplines................................................................................................................................. 11 2.

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