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Assessing time spent of reference questions at an urban university library

Authors
Journal
The Journal of Academic Librarianship
0099-1333
Publisher
Elsevier
Publication Date
Volume
24
Issue
4
Identifiers
DOI: 10.1016/s0099-1333(98)90105-7

Abstract

Abstract Nearly 36% of reference questions asked at Arizona State University West were from non-affiliated patrons and approximately 70% took five minutes or less to answer. While longer questions took a disproportionate amount of time, this study shows that the time spent answering affiliated and non-affiliated questions is proportionate.

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