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Quality standards for young people's Information, Advice and Guidance (IAG)

Department for Children, Schools and Families
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DCSF_QS_20ppA4.indd Quality Standards for Young People’s Information, Advice and Guidance (IAG) 2 Quality Standards for Young People’s Information, Advice and Guidance (IAG) Foreword In a complex and changing world all young people need access to good quality, comprehensive and impartial Information, Advice and Guidance (IAG). They need good IAG to help them make the right learning and career choices so that they can succeed in work, and they need it to help them find answers to the questions and issues that can arise in their personal lives. For individuals good quality IAG can make the difference between happiness and misery: between success and failure. In 2004 the Government took the decision that Local Authorities should be handed the responsibility for commissioning and managing IAG services in their areas. This gives them the opportunity to integrate IAG with the wider youth support service which they manage. The new arrangements will be fully in place from April 2008. The announcement to transfer responsibility and funding to Local Authorities was accompanied by a commitment to define, through a set of “quality standards”, our expectations of the service that Local Authorities should make sure is available to young people. We have taken considerable care in developing these standards. They have been subject to a lengthy consultation process and have been thoroughly “road-tested” in the North West. The result is a product that has been endorsed by a very wide range of different people concerned with supporting young people as well as young people themselves. The standards provide a benchmark that will not only help Directors of Children’s Services to secure a first class IAG service; but that will also help IAG providers and others to assess the quality of local services and consider how they can be improved. I am therefore very pleased to recommend the quality standards to all Local Authorities, Connexions providers, schools and other IAG and learning providers. I

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