Affordable Access

Publisher Website

Connecting India: The rise of standards in service offshoring

Authors
Journal
Service Industries Journal
0264-2069
Publisher
Informa UK (Taylor & Francis)
Publication Date
Volume
32
Issue
14
Identifiers
DOI: 10.1080/02642069.2011.582493
Keywords
  • Services Offshoring
  • Standards
  • Business Process Outsourcing (Bpo)
  • India
  • International Political Economy
Disciplines
  • Economics
  • Political Science

Abstract

This paper explores the role of international standards in the globalisation of the service economy. Various strands of economic analyses consider that core attributes of services affect their ability to be reliably delocalised, industrialised and standardised. In contrast, international political economy (IPE) approaches draw attention to power configurations supporting conflicting use of standards across industries and nations. The paper examines the case of the Indian service industry in business process outsourcing to probe these opposing views. Our findings suggest that standards matter in types of services conventionally identified as unlikely to be standardised, and that their use raise little conflict. An IPE perspective on service standardisation highlights, however, the importance of potential power issues likely to be included in more progressive forms of standardisation

There are no comments yet on this publication. Be the first to share your thoughts.