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Help-Exchange: an arbitrated system for a help network

Authors
Journal
Journal of Network and Computer Applications
1084-8045
Publisher
Elsevier
Publication Date
Volume
20
Issue
2
Identifiers
DOI: 10.1006/jnca.1996.0034

Abstract

Abstract The problem of obtaining help over the Internet continues to be a perplexing challenge, especially as the Internet grows. Most existing systems do not scale well as the number of users increase. The Help-Exchange system has been developed in an attempt to facilitate person-to-person connections, especially across disciplines in a way that improves as the number of users increases. The system is based on a taxonomy of disciplines and arbitrates a dialogue between users by matching questions to experts. Early testing of the system demonstrates that it scales favourably as the number of users increase.

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