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Special educational needs: preparing for the future: focus report, learning lessons from complaints

Local Government Ombudsman
Publication Date
  • Education
  • Law


1 Focus report: learning lessons from complaints Special Educational Needs: preparing for the future ommlibyz Sticky Note 2 “A common phrase I hear from families when seeking to resolve a complaint about special educational needs provision is that it feels like a constant battle. It should not have to be this way.” Dr Jane Martin Local Government Ombudsman Local Government Ombudsman The Oaks, No 2 Westwood Way Westwood Business Park Coventry CV4 8JB Phone: 0300 061 0614 Web: Twitter: @LGOmbudsman For 40 years the Ombudsman has independently and impartially investigated complaints about councils and other bodies within our jurisdiction. Our services are free of charge. If we find something wrong, we can ask the council to take action to put it right. What we ask the council to do will depend on the particular complaint, how serious the fault was and how the complainant was affected. We have no legal power to force councils to follow our recommendations, but they almost always do. Some of the things we might ask a council to do are: > apologise > pay a financial remedy > improve its procedures so similar problems do not happen again. The role of the Ombudsman Contents Foreword 1 Introduction 2 Extent of the issue 3 Legislative changes 3 The legal position 4 Access to the Ombudsman 6 Where things go wrong 7 Delay 7 Transition planning 9 Loss of education 10 Failure to provide specialist support or overall provision 11 Unlawful exclusions 12 Putting things right 13 How we remedy injustice 13 Promoting good practice 13 Encouraging local accountability - questions for elected members and scrutiny committees 14 Further information 15 To protect identities, real names are not used in this report. 1 Last year the Local Government Ombudsman (LGO) received more complaints about education and children’s services than any other area. This report highlights some of

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